Service Policy

Our Service Policy

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Customer Benefit

Lifetime Upgrades

All products support lifetime software upgrades

2-4 days installation

Complete machine safety operation and application training within 2-4 days and provide service plan

1-3 years warranty

All products support a one-year warranty for the entire machine, and some products have a three-year warranty

Quarterly Events

Organize online technical exchanges and product training every quarter and pay attention to industry trends

Monthly return visit

Regularly visit users every month to continuously focus on customer needs

Professional thermal engineering monitoring solutions make temperature control simple and efficient

"2024 Reflow Oven Market Research and Oven Temperature Monitoring Series White Paper"

VCAM combines the industry's practical testing experience and the challenges and problems faced by more than 200 companies in the reflow soldering process, as well as their expectations and suggestions for solutions, and has launched the "2024 Reflow Oven Market Research and Oven Temperature Monitoring Series White Paper" in order to achieve technological innovation and improvement.

Scan the QR code to log in

Scan the QR code to log in to VCAM Customer Center

Users who fill out the Rcmk survey questionnaire can receive a free white paper. <br/>You need to register at the Vcam Customer Service Center for the first login.

Click to get the 2024 Vcam White Paper

Common reflow soldering problems and practical operation guides make your process more controllable!

Click here to get it for free